2.
WIRE TRANSFER! Please let us know and we'll send you
complete data for the transfer money! -
Bank-Transfer
(bank-transfer@Cash-And-Carry.netfirms.com) -
(up 10 to 15 %
discount -depends on amount of the ordered goods)
Q. Can I pay by
postal order or by check?
A. No. You can only pay by credit card, western union or wire transfer.
Q. Can I made telephone orders or send you my
credit card details by fax or over the phone?
A. No.
Q. How can I find out my order status?
A. you can request of us the status of your order,
answer will be given to you within the limits of 24
hours!
2.
About our products:
Q. Do you sell other brands of
cigarettes in addition to those advertised at your
site?
A. Yes. ask us - travel_driver2002@yahoo.co.uk
Q. Will you be offering other brands in the future?
A. Yes. The number and type of available brands may
change in time.
3.
Delivery problems:
Q. Are there countries to which you do not deliver?
A. No. The cigarettes sold by us can be purchased from
any country in the world.
Q. Are the mailing times shown on site guaranteed?
A. No. Air Mail deliveries can be affected by mailing
problems in the destination country. But mailing
problems are so rare that we can't to result any
statistics.
Q. Could you advise when I will
can expect delivery of my order.
A. Our basic days of sending
- tuesday and thursday!!!! WE ALWAYS TRY AND SHIP
THE ITEM WITHIN ONE WEEK AFTER RECEIVE PAYMENT.
USUALLY EACH PACKAGE IN A WAY APPROXIMATELY 7-15
BUSINESS DAYS (~2-3 weeks) (DEPENDS OF YOUR COUNTRY)
4.
Legality problems:
Q. Can I buy cigarettes by
international mail?
A. Buying cigarettes by international mail is legal,
as long as it is carried out in accordance with
international postal regulations and standards: the
contents of the parcel must be stated for the
destination country postal authorities.
Q. Is it legal to resell cigarettes
ordered ?
A. No. The resell cigarettes in our online store could
cause problems with a low, because taxes of your
country wasn't paid. For example, even if the Dunhill
cigarettes are produced in UK, taxes for the legal
resell wasn't paid.
Q. Is it illegal to order the big quantity of
cigarettes, for example, 50 cartons?
A. No. It is absolutely legal. Purchasing in itself is
not a criminal offence. A regular customs declaration
is attached to each parcel stating the contents and
the corresponding value. Since these mailed
consignments for value, weight and dimensions are not
subject to customs, the declaration is a regular
importation request. In other words, a user ordering
an outstanding number of cartons may not be questioned
but custom duty may be applied.
5.
Customs problems:
Q. Do you guarantee that no duty will be paid
world-wide?
A. No. Some countries may occasionally not apply the
international postal regulations and standards.
Q. What should I do if I have to pay duty tax to
receive the goods?
A. In general, the probability of duty payments makes
from 8% for the UK, France to 0% for the USA, Italy, Australia, Israel (it means that our customers of this
4 countries never had any problems with duty taxes
buying cigarettes in our store). To pay duties or not
to pay them could be in line of principle. Since we
cannot guarantee that duty tax will not be charged
world-wide, you can:
- pay duty tax and collect the parcel;
- reject the parcel which will be returned to us and
ask for your money back minus shipping and handling
charges or reorder without a surcharge for the
delivery.
Q. How long will it take a parcel to be returned to
sender?
A. It is impossible to provide precise data. Return
time may be vary and longer than the time required for
the same parcel to reach you. Proceeding our
experience usually it takes 3-8 weeks.
6.Guarantee problems:
Q. Will I get my money back or have the goods
replaced if the parcel is lost, stolen or damaged?
A. Yes. The reimbursement procedure is described in
General Info - 100% Money Back Guarantee.
Q. Can I refuse the order made in your online
store?
A. Yes, you can. To make a return please urgently
e-mail us your request. In the message you need to
state:
1. Your order number.
2. Item (s) you want to return.
3. The reason you want to make a return.
7. Non-disclosure
problems:
Q. You use the data related to customers (mail
address, e-mail address, etc.) for advertising
campaigns or other promotional activities?
A. No. All personal information will be treated
according to the International Laws.
Q. You have a database containing the customer's
credit card details?
A. No. The credit card details only follow the regular
cashing procedure. The details are not stored for
subsequent purchases.
Q. You or Post Service keep the information on who
bought cigarettes online on files?
A. Yes, but only for the time strictly required to
manage the 100% Money Back Guarantee service.
Q. You or Post Service disclose data on who bought
cigarettes online to others?
A. Absolutely not. All personal information web site
will be treated according to the International Privacy
Laws. The data could not be disclosed even upon an
official request submitted by foreign country
authorities.
